Privacy policy

Last updated: 22 September 2025

This Privacy Policy explains how Nelly Ley (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website nellyley.co.uk (the “Website”) and online shop, powered by Shopify.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

By using our Website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Data Controller: Nelly Ley
Address: 11 Rusthall High Street, Rusthall, Tunbridge Wells, Kent, TN4 8RL, United Kingdom
Email: nellyleyjewellery@gmail.com

2. Personal Data We Collect

We may collect and process the following personal data:

Contact details: name, billing and delivery address, telephone number, email address.
Payment details: card and account details (processed securely by our payment providers; we do not store full card information).
Account information: username, password, preferences, and settings.
Transaction information: order history, returns, and exchanges.
Communications: emails and enquiries you send us.
Device and usage data: IP address, browser type, device identifiers, and Website usage information (via cookies and analytics).
Marketing preferences: whether you wish to receive newsletters or offers.

3. How We Collect Your Data

Directly: when you place an order, create an account, or contact us.
Automatically: when you use our Website (via cookies and similar technologies).
From third parties: such as Shopify, payment processors, and delivery providers.

4. How We Use Your Data & Lawful Basis

We use your data for:

Fulfilling your orders (contract): processing payments, deliveries, returns.
Customer service (legitimate interest/contract): answering queries, providing support.
Managing your account (contract).
Marketing communications (consent or soft opt-in under PECR): sending offers by email or text, which you can opt out of at any time.
Improving our services (legitimate interest): monitoring usage to develop our Website.
Legal compliance (legal obligation): tax, fraud prevention, and regulatory duties.

5. Sharing Your Data

We may share your personal data with:

Shopify (our platform provider);
Payment processors (to complete transactions securely);
Delivery providers (to deliver your orders);
IT and marketing service providers (who help us run our Website);
Authorities or regulators (where required by law).

We do not sell your personal data.

6. International Transfers

Your data may be transferred outside the UK or EEA (for example, to Shopify’s servers). Where this occurs, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

7. Cookies

We use cookies and similar technologies to improve your browsing experience, analyse Website traffic, and provide personalised advertising. You can manage your cookie preferences in your browser settings.

8. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes set out in this Policy, including legal, accounting, or reporting requirements.

9. Security

We use appropriate technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under UK GDPR, you have the following rights:

Right to access a copy of your personal data.
Right to rectify inaccurate data.
Right to erase data (“right to be forgotten”).
Right to restrict processing.
Right to data portability.
Right to object to processing (including marketing).
Right to withdraw consent (where relied upon).

To exercise these rights, contact us at nellyleyjewellery@gmail.com. We may need to verify your identity before processing your request.

11. Children’s Data

Our Website is not directed at children under 13, and we do not knowingly collect their personal data. If you believe we have done so, please contact us to request deletion.

12. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) atwww.ico.org.uk.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “last updated” date.

14. Contact Us

For questions or to exercise your rights, please contact us at:

Email: nellyleyjewellery@gmail.com
Address: 11 Rusthall High Street, Rusthall, Tunbridge Wells, Kent, TN4 8RL, United Kingdom

Cookie Policy

Last updated: 22 September 2025

This Cookie Policy explains how nellyley.co.uk uses cookies and similar technologies. It should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our Website. They help us remember your preferences, improve your browsing experience, and analyse how the Website is used.

2. Types of Cookies We Use

Strictly Necessary Cookies: required for the Website to function (e.g. shopping basket, checkout, account login).
Performance Cookies: collect anonymous data on how visitors use the Website, helping us improve functionality.
Functional Cookies: remember your preferences (e.g. currency, region, saved items).
Targeting/Advertising Cookies: track your browsing habits so we can show you relevant products or adverts.

3. Third-Party Cookies

We use trusted third parties including Shopify and analytics/advertising partners. These may place cookies on your device to support Website performance, provide secure checkout, and show personalised marketing.

4. How to Manage Cookies

When you first visit our Website, you will see a cookie banner allowing you to accept or reject non-essential cookies.

You can also manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect your shopping experience.

5. Updates to This Cookie Policy

We may update this Cookie Policy from time to time. Any updates will be published on this page with a revised “last updated” date.

6. Contact Us

If you have questions about our use of cookies, please contact us at:

Email: nellyleyjewellery@gmail.com
Address: 11 Rusthall High Street, Rusthall, Tunbridge Wells, Kent, TN4 8RL, United Kingdom