Terms of service

Last updated: 22 September 2025
Welcome to nellyley.co.uk (the “Website”), operated by Nelly Ley (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our Website, online shop, and the purchase of jewellery and related products (“Products”).
By accessing or using this Website, or by placing an order with us, you agree to be bound by these Terms. If you do not agree, please do not use our Website.
1. Company Information
Nelly Ley
11 Rusthall High Street
Rusthall, Tunbridge Wells
Kent, TN4 8RL, United Kingdom
Email: nellyleyjewellery@gmail.com
2. Eligibility
To use our Services and place orders, you must:
  • Be at least 18 years old;
  • Provide accurate and complete information when requested;
  • Ensure any payment method used is lawfully yours.
3. Products and Descriptions
  • We make every effort to display our Products accurately. However, colours, finishes, and gemstone appearances may vary due to screen settings or the natural variation of materials.
  • Product availability is subject to change. We reserve the right to withdraw or modify Products without prior notice.
4. Prices and Payment
  • All prices are listed in pounds sterling (£ GBP) and include VAT where applicable.
  • Delivery charges will be clearly shown at checkout.
  • Payment must be made in full at the time of order via the payment methods offered on our Website.
  • We use Shopify Payments and other trusted providers to process payments securely.
5. Order Process and Contract
  • Your order constitutes an offer to purchase.
  • We will confirm receipt of your order by email, but the contract is only formed once we send you a dispatch confirmation email.
  • We reserve the right to refuse or cancel any order where payment cannot be processed or in cases of suspected fraud.
6. Delivery
  • We deliver within the UK and internationally where specified.
  • Estimated delivery times are provided at checkout but are not guaranteed.
  • Risk in the Products passes to you upon delivery; ownership passes only once full payment has been received.
7. Returns and Cancellations
Your rights are protected under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015:
  • You may cancel your order within 14 days of receiving your Products for a full refund, provided they are returned unused and in their original packaging.
  • The following items are non-refundable unless faulty:
    • Custom or personalised jewellery (including engraved or made-to-order items);
    • Earrings (for hygiene reasons).
  • Faulty or misdescribed Products must be reported within30 days for a refund, repair, or replacement.
  • You are responsible for return shipping costs unless the item is faulty.
8. Custom and Bespoke Orders
  • For bespoke designs, resizing, or alterations, we will confirm details and estimated timescales before accepting your order.
  • Once confirmed, bespoke orders cannot be cancelled or refunded, unless faulty.
9. Intellectual Property
  • All designs, photographs, text, and content on this Website are owned by or licensed to Nelly Ley.
  • You may not copy, reproduce, distribute, or commercially exploit any content without our prior written consent.
10. Liability
  • Nothing in these Terms excludes or limits liability for death, personal injury, or fraud caused by our negligence.
  • We are not liable for:
    • Losses not caused by our breach;
    • Business or commercial losses (as we sell only to consumers).
11. Privacy and Data Protection
Your use of the Website and any personal information provided is governed by our Privacy Policy, which forms part of these Terms.
12. Events Beyond Our Control
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including strikes, courier delays, or adverse weather.
13. Governing Law and Disputes
  • These Terms are governed by the laws of England and Wales.
  • You may bring legal proceedings in the UK courts. If you reside elsewhere in the UK, you may also bring proceedings in your local courts.
  • If you have a complaint, please contact us first atnellyleyjewellery@gmail.com, and we will attempt to resolve matters amicably.
14. Changes to These Terms
We may update these Terms from time to time to reflect business, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.